Murray River Council Wins Gold for Change Management
Murray River Council and CEO Terry Dodds won the Voice Project Gold Medal for change management, with LG Services Group facilitating the staff engagement survey behind it.
A big congratulations to Murray River Council and CEO Terry Dodds for being only the second council in the country to win the Gold Medal from Macquarie University's Voice Project for change management (improving staff culture).
Our team is proud to have assisted and facilitated two Voice Project (now XRef Engage) surveys at Murray River, led by our leadership development specialist, Christine Georgiadis. Chris facilitated the roll out of the surveys at Murray River, attending all work areas across four townships, talking with staff in offices, depots and waste facilities, explaining the survey and how the program would work, answering questions, and helping employees complete the surveys. This independent facilitation and expert advice contributed to a 95% survey completion rate among council employees.
The honest and open feedback provided by the 210 staff members validated the opportunity for staff at Murray River to shine: they are empowered by CEO Terry and enjoy their jobs. This genuine engagement has increased productivity and made for a very happy workplace.
We hear of the great things that happen in local government, and we are proud to share this story.
"The vast majority of the workforce in any organisation possesses far more talent, energy, creativity and initiative than their current jobs require or even allow." Stephen R Covey
LG Services Group is a business partner of the Voice Project (now XRef Engage), a leading provider of employee engagement surveys to local government. We have extensive experience with the Voice Project methodology, and don't just administer their surveys, we also analyse results and provide comprehensive feedback to councils on the outcomes.
We helped achieve an outstanding 95% response rate for this survey, where we often hear of others achieving around 60%. Our secret is personal support: we provide an overview of the program to employees, guide staff through the online platform, visit the depots, assist with hard copy surveys, and are on hand to answer any queries or concerns. Most importantly, we are independent of the council, while also knowing and understanding it, and we guarantee to staff that their responses are private and confidential. We give every assurance that no person can be identified.
The reward for Murray River is not only in receiving the Voice Project Change Champion Award for 2021, but most importantly in successfully transforming the council into a high performing and happy team.
Contact us to discuss how we can help facilitate your employee engagement survey.